CUSTOMER SERVICE PROMISE
GPI tries to maintain an internal competitive focus. We compete with ourselves, always trying to improve on our past performance. Because of this internal competitive focus, we’re neither limited by our competitors’ successes nor inhibited by their failures.
GPI employees understand that customers receive value not just from the company’s products, but from our people as well. We view ourselves as successful only when our customers are successful. Each employee is part of a team that contributes energy that adds to the momentum of our company. What we have been able to accomplish together as a team is far greater than the sum of each individual employee’s part.
GPI has everyone moving towards a common goal of serving the external customer.
We understand value is whatever the CUSTOMER says it is and CUSTOMERS determine value based on what they perceive. We understand it’s our CUSTOMER’S perception of value that will ultimately count.
GPI knows that for every customer we fail to engage, embrace, or bring into the fold, there’s another organization out there that would love an opportunity to make them feel welcome and important.
GPI’s view of our service is interesting but irrelevant to serving our customers. We ultimately know its how you feel that really counts. Sales calls can only draw you to our organization. It’s only our performance that will bring you back.
If ever you have a problem, suggestion, or a compliment related to your GPI contact or our service, please feel free to give me a call. I look forward to hearing from you.
PS, Our many thanks go to Tom Reilly for helping our GPI team begin to understand and to strive for the above principles years ago.